Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Connex application and services (“Connex”, “we”, “us”, or “our”). By creating an account or using Connex, you agree to these Terms. If you do not agree, do not use Connex.

1. Eligibility

You must be at least 13 years old to use Connex. By using Connex, you represent that:

• You are at least 13 years old (or the minimum age required in your country)
• You have the legal capacity to enter into these Terms
• You are not banned or previously removed from Connex for violating these Terms

2. Your Account

2.1 Registration

You register using a phone number or email address. You are responsible for:

• Providing accurate information during registration and setup
• Keeping your device and sessions secure
• All activity that occurs under your account

2.2 ConnexCode

Upon registration, you are assigned a unique 6-character ConnexCode. This code:

• Is your permanent public identifier on Connex
• Cannot be transferred to another user
• Is reserved for 30 days after account deletion to prevent malicious re-registration

2.3 Account Security

• Connex uses one-time passwords (OTP) for authentication — there are no passwords to manage
• If you suspect unauthorised access to your account, revoke all sessions immediately from your profile settings and contact us
• You may have multiple active sessions (devices) at any time and can revoke any of them individually

2.4 One Account Per Person

You may only create one personal account. Creating multiple accounts to circumvent bans, limits, or moderation actions is prohibited.

3. Acceptable Use

3.1 Permitted Use

Connex is a professional networking platform. You may use it to:

• Create and share your professional digital identity card
• Connect with other professionals at events, remotely, or through shared boards
• Organise your connections using labels, clusters, and private notes
• Discover and join networking boards

3.2 Prohibited Conduct

You must not use Connex to:

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Upload false, misleading, or fraudulent profile information
• Harass, abuse, threaten, stalk, or intimidate any other user
• Send unsolicited commercial messages or spam connection requests
• Scrape, crawl, or systematically extract data from Connex without our written permission
• Reverse-engineer, decompile, or attempt to extract source code from the Connex app or API
• Use automated tools, bots, or scripts to interact with Connex
• Attempt to bypass rate limits, authentication, or any security control
• Upload content that is illegal, obscene, defamatory, or infringes third-party intellectual property rights
• Use Connex for any unlawful purpose or in violation of applicable law
• Attempt to access another user's account or data without authorisation
• Exploit bugs or vulnerabilities — report them to security@connexapp.in instead

Violation of these rules may result in immediate account suspension or permanent ban without notice.

4. User Content

4.1 Your Content

You retain ownership of content you upload to Connex (profile photo, bio, links, files). By uploading content, you grant Connex a non-exclusive, worldwide, royalty-free licence to store, display, and deliver that content to users you are connected with, solely for the purpose of operating the service.

4.2 Content Standards

All content you upload must:

• Be accurate and not misleading
• Not infringe any third-party intellectual property, privacy, or publicity rights
• Not contain malware, viruses, or harmful code
• Comply with all applicable laws

4.3 Removal

We reserve the right to remove any content that violates these Terms or that we determine, in our sole discretion, is harmful to users or the platform.

5. Connections and Boards

5.1 Connection Requests

• You can control who may send you connection requests (everyone or nobody) via your visibility settings
• Daily connection request limits apply based on your plan tier
• Abusing the connection request feature (spam requests) may result in account suspension

5.2 Boards

• Boards are networking spaces. Creating or joining a board is subject to the board's rules
• Board creators are responsible for the conduct of their boards
• Private boards require a PIN; sharing board PINs beyond the intended audience is at your own risk

6. Plans and Payments

6.1 Free and Paid Plans

Connex offers a free plan and paid plans (Basic, Premium). Feature availability and usage limits vary by plan. Current plan details are available in the app.

6.2 Payments

Paid plans are processed through Razorpay. By purchasing a plan, you agree to Razorpay's terms of service in addition to these Terms. You authorise us to charge the applicable fee to your selected payment method.

6.3 Renewals and Cancellations

• Paid plans are subscription-based and renew automatically unless cancelled
• You may cancel at any time; your plan remains active until the end of the current billing period
• No refunds are issued for partial periods unless required by applicable law

6.4 Grace Period and Downgrade

If a payment fails or your subscription lapses, your account enters a grace period. After the grace period, your account is downgraded to the free plan and features or data exceeding free plan limits may become inaccessible.

7. Account Termination

7.1 By You

You may deactivate or delete your account at any time from the app settings:

• Deactivate: Temporarily disables your account; you can reactivate by logging in
• Soft delete: Schedules permanent deletion with a 7-day recovery window
• Hard delete: Immediately and permanently purges your personal data with no recovery option

7.2 By Us

We may suspend or terminate your account, with or without notice, if:

• You violate these Terms or our policies
• We are required to do so by law
• We determine your account poses a risk to other users or the platform
• Your account has been inactive for an extended period (we will notify you before doing so)

7.3 Effect of Termination

Upon account deletion, your profile and ConnexCode become inaccessible to other users immediately. Your personal data is purged in accordance with our Privacy Policy.

8. Intellectual Property

All Connex trademarks, logos, product names, and service names are the property of Connex. Nothing in these Terms grants you any right to use our intellectual property without our prior written consent.

9. Disclaimers

Connex is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The service will be uninterrupted, error-free, or secure
• Any information on the platform is accurate or complete
• Defects will be corrected

10. Limitation of Liability

To the maximum extent permitted by law, Connex and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use Connex
• Unauthorised access to or alteration of your data
• Conduct or content of any third party on the platform

Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the 12 months preceding the claim, or INR 500 (whichever is greater).

11. Indemnification

You agree to indemnify and hold harmless Connex and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your use of Connex
• Content you upload or share on Connex
• Your violation of any third-party rights

12. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notification or email. Continued use of Connex after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using Connex and delete your account.

14. Contact Us

For questions about these Terms:

• Email: legal@connexapp.in
• Website: connexapp.in